Refund and cancellation policy

You can get a full refund of the amount you paid if both of these are true:

• you ask within 7 days of the payment, and
• you have finished no more than 2 tests from the plan.

• Money was deducted but your plan did not activate: we activate it or refund the full amount, your choice.
• You were charged twice for the same plan: the extra payment is refunded in full.
• A payment failed but money left your account: banks usually reverse this within 5 to 7 working days. If they do not, contact us with the transaction details.

• More than 7 days have passed since the payment, or more than 2 tests from the plan have been finished.
• The account was suspended for sharing login details, copying content or other misuse described in our Terms.

If you used a coupon, the refund is the amount you actually paid.

Write to us from your registered email with your receipt number (it starts with EC-). We reply within 2 working days.

Email chaudharims190@gmail.com, phone / WhatsApp 8275585782. See the Contact page for all details.

Approved refunds are sent to the original payment method (the same UPI ID, card or bank account) within 5 to 7 working days. Your bank may take a little longer to show it. Access to the plan ends when the refund is processed.

Plans are one-time payments for a fixed period. They do not renew automatically, so there is nothing to cancel and you will never be charged again without buying a plan yourself. You can ask us to delete your account at any time.

All plans are digital. Access starts immediately after a successful payment, in the account you paid from. Nothing is shipped.